Frequently Asked Questions (FAQ)

1. What does Flowerstoreph.com offer?
   Flowerstoreph.com allows you to send gifts to your loved ones anywhere in the Philippines. We offer a wide selection of gift items including flowers, chocolates, food from popular restaurants, and more. You can place your order online, and we ensure delivery according to your specifications.

2. How can I place an order or make the payment?
   Simply browse through our products, add your desired items to the cart, and proceed to checkout. You can make payments using a credit card or through other available payment methods. For a detailed guide on the ordering process, click here.

3. Can I place my order over the phone or via fax?
   No, we only accept orders placed online. This ensures secure payment processing and accurate order details.

4. Which credit cards does Flowerstoreph.com accept?
   We accept major credit cards including Visa and MasterCard (both local and international). We also accept PayPal for your convenience.

5. Is my credit card number secure?
   Yes, your credit card information is processed through SSL encryption, which secures your details before they are transmitted online. We prioritize security in all our transactions.

6. How do I know that my order has been successfully placed?
   Once your order is placed, you will receive a confirmation email with all the details. If you need to make any corrections, please contact us immediately.

7. Where are the items sourced from?
   All products on Flowerstoreph.com come from reputable sources. For food items, we partner with leading restaurants and bakeries as listed on our site.

8. How long does delivery take after I’ve made the payment?
   We offer same-day delivery within Metro Manila for orders placed before 1PM. For provincial deliveries, the items will be delivered the next day, provided the order is placed before the cutoff time. The delivery date will also depend on your selected delivery date during checkout.

9. How will I know if my gift has been shipped?
   You will receive a shipment confirmation email once your order has been dispatched. You can also track your order status by logging into your account on our website.

10. Can I send a personalized message with my gift?
    Absolutely! You can include a personal message during checkout by typing it into the “Personalized Message” box. Your message will be delivered along with your gift.

11. Can I schedule my gift delivery for a specific date?
    Yes, you can choose your preferred delivery date when placing your order. We will deliver the gift on the specified date.

12. How can I check the status of my order?
    To check the status of your order, simply log into your account on our website. You’ll find detailed information on all your orders, both pending and completed. Click on the order number for further details.